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Introducing ATB Mastercard Fraud Alerts!

Protect yourself with free alerts.

Sign me up

Sign up for ATB Fraud alerts and we’ll send you a text message whenever we spot any irregular or suspicious account activity on your ATB Mastercard®.

You’re in control.

Sign up

Sign up*

Sign up for fraud alerts with your ATB retail banking login, and let us know where to send your alerts.

Alert

Get notified

Whenever we spot a transaction that seems out of the ordinary, we'll send you a text message.

Yes no

You decide

Just respond with a yes or no, and we'll take it from there.

 

 

* At this time, only the first primary cardholder can sign up for alerts and receive alerts (primary cardholder is the person whose name appears first on your statement or e-statement). Please see the FAQ for more information.

 

You’ll only get the alerts you ask for.

choose card

Choose which cards to monitor.

choose where

Choose where to receive alerts.

opt in and out

Opt in and out at any time.

safe and secure

Your information is always secure.

 

 

Don't have an ATB Mastercard yet? Get one here


​​FAQs

What do I need to sign up for alerts?

You must be a current ATB customer with an ATB Online account and have a personal ATB Mastercard. You must also have a Canadian mobile phone number that we can send SMS messages to.

What Mastercards are eligible for alerts?

ATB personal Mastercards (except Load & Go) are eligible for alerts. Business Mastercards are not eligible (yet!).

I signed in and it says only the primary cardholder can sign up for alerts. What does that mean?

If you have a joint account, the primary cardholder is the person whose name appears first on your statement or e-statement. At this time, only the primary cardholder can sign up for alerts and receive alerts for that account, including the transactions on the secondary cardholder’s card.

I signed in to the fraud alerts portal but I don’t see my card listed. Why is that?

Only the primary cardholder can see the card and sign up for alerts. If you are a secondary cardholder or an authorized user, you will not be able to see the card. If you are the primary cardholder but don’t see your card listed, maybe your Mastercard account has expired, is closed, or is in delinquency. If none of those are the case, give us a call at 1-888-282-5678 and we’ll look into it.

I am the primary cardholder and have signed up for alerts. Will I get alerts for transactions made by secondary cardholders and authorized users?

Yes! As the primary cardholder, once you sign up, you will be receiving alerts for transactions made by all cardholders and authorized users of that account.

What if I don’t have an ATB Online login?

Ooh, we can fix that. Go here and click Get it Now to start the sign-up process.

What if I have forgotten my ATB Online account login information?

No big deal. You can reset your login information within ATB Online here.

What if I change my phone number?

To avoid missing fraud alerts, sign in to the ATB Fraud Alerts portal and update your phone number as soon as you can.

How frequent would I be receiving alerts?

In general, it is normal to receive minimal to no alerts for an extended period of time. As long as you have enabled alerts for your card and have confirmed your phone number via SMS, we will monitor your card activities 24/7, and send you a message only when we find a transaction that is deemed suspicious.

What happens if I don’t have my phone with me or turned on, and I can’t respond to an alert?

If you don’t respond to an alert, we will still continue to monitor your account for fraudulent activities. Additional alerts will also be sent if if further suspicious transactions are identified. Once you get a chance to check your alerts or your transaction history and something does appear suspicious to you, please contact ATB Fraud at 1-877-209-6613 for assistance.
® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Used under license.
ATB does not charge any fees for ATB Fraud Alerts. However, standard wireless carrier message rates may apply.
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