Financial solutions for Albertans & business during COVID-19

Understanding deferrals

Everything you need to know about deferring payments on personal and business banking products.

We know that banking can be complicated and we’re here to help. Below we’ve done our best to explain how it works when you defer payments for different products.

If you’d like to discuss your personal situation, the options available to you and the possible impacts, please contact the team member you typically deal with, call us at 1-800-332-8383 or email us.

Understanding deferrals for personal banking customers

Mortgage deferrals

Variable and fixed-rate mortgages may be eligible for deferral.

Loan deferrals

Personal, vehicle and RV loans may be eligible for deferral.

Personal line of credit deferrals

Secured and unsecured personal lines of credit may be eligible for deferral.

Understanding deferrals for business banking customers

Business term loan deferrals

Single and multi-term loans may be eligible for deferral.

Business line of credit deferrals

Secured and unsecured business lines of credit may be eligible for deferral.

Equipment financing deferrals

Equipment financing loans and leases may be eligible for deferral.

Ready to get started?

We’re here to help. Contact us to discuss your situation and the deferral options available to you.

Need help?

Our Client Care team will be happy to assist.



Customer Support

Available now

Canada: 1-800-332-8383