ATB Financial - Personal Services - ATBOnline Internet Banking

I have a new ATB Financial MasterCard number, what should I do?: You will not be able to access ATBOnline^® with your old MasterCard number if it has been replaced. You will need to contact a MasterCard Service Agent at 1-888-282-5678 so that we can update your ATBOnline^® account profile to reflect your new MasterCard number.
What information will find on ATBOnline^® about my MasterCard account?: From the MasterCard Details page you will be able to view key details about your account including your last statement balance, minimum payment due, payment due date, amount and date of last payment, available credit and your rewards balance, if applicable.
What is Account History?: Transaction History allows you to review transactions posted to your ATB Financial MasterCard account. Simply select the time period to review transactions on the Transaction History selection page. You can review all transactions posted to your account within the last 60 days. The transaction history is listed for each card on the account.
What details will I find in the transaction history?: When you select Transaction History you can review details about each transaction. Details include the posting date, transaction date, description of the transaction and the amount of each transaction. Again, the transaction history is listed for each card on the account.
How often is my balance and transaction history updated?: The MasterCard balances and the MasterCard account history you see online can take up to two business days to update.
How often is my rewards balance updated?: Your rewards balance is updated monthly and is the your rewards balance on your last statement.
How do I make a change to my existing ATBOnline^® account?: ATB has provided a number of subjects in the secured messaging page of ATBOnline^®. Select the one that you wish to request, fill in the necessary information and click send. ATB will receive your message and make the necessary changes to your ATBOnline^® customer configuration. The request will be acknowledged within two business days and confirmation will be messaged back to you.

To increase your credit limit or query about a transaction, please contact ATB Financial MasterCard at 1-888-ATB-5678. Representatives are available from 7am-11pm MT.

Security Questions

Are my on-line communications with ATB secure?

Yes. Security is one of the most important issues we faced in making this service available for our customers. We have taken strong measures to ensure that your information remains confidential.

Our first step is to ensure our customers use a secure browser. Certain browsers and computers have the ability to communicate securely by scrambling the information as it passes across the Internet. This method of communication is called SSL, or Secure Socket Layer. We require the use of a secure browser before a connection can be made to the banking system.

After you reach us using the secure browser, we take measures on our side to make sure your information is kept secure and confidential. Your information passes through a "firewall', which is a computer specifically designed to keep out unauthorized users. Your information is also scrambled again to ensure it can only be read by authorized ATB systems.

Who can access my account information over the Internet?

ATBOnline^® customer access requires you to enter your ATB customer card number and a Web Password known only to you. Unless you have compromised your Web Password by revealing it to someone else, you are the only one who can access your account information using ATBOnline^®.

Why is it important to select "Exit" when I’m finished using ATBOnline^® or when I walk away from my computer?

Once you have signed in to ATBOnline^®, you have begun an "active session." If you walk away during the course of an active session, someone else can use your computer to perform transactions involving your accounts.

For your security, ATBOnline^® will automatically end your active session if there is no activity on your PC for about 10 minutes. However, to eliminate any exposure, it is always better for you to end the active session by selecting "Exit".

What happens if I forget to log out when I’m finished using ATBOnline^®?

ATBOnline^® will automatically log you out after 10 minutes if no activity is detected. However for your security ATB Financial suggests that you always log out when you have completed your Online Banking session.

How do you protect my privacy on the Web Site?

We respect and protect the privacy of everyone who visits our web site. Here's how we safeguard your personal and financial information:

WE DON'T:

Require any personal information from you before you can receive general information on the products and services we offer, or about our companies;
Use information about you or your finances for anything but serving you and identifying how we can best meet your needs;
Ask you for more information than we need to fully serve your financial needs.

WE DO:

Require you to identify yourself on the Web login page, before granting you Internet access to your accounts;
Protect your account and login information behind highly-secure 'firewalls';
Send and receive your Web account/personal information only in 'encrypted' form.

Which browsers can I use to access ATBOnline^®?: ATBOnline^® has been optimized for use with Internet Explorer 5.0 or higher (with 128 bit encryption) or versions of Netscape 7.0 (with 128 bit encryption).
I want to be able to easily return to the ATBOnline^® web site. How do I add this site to my "bookmarks or favorites"?: Adding the ATBOnline^® site to your bookmark list is easy. In Internet Explorer click on the menu item "Favorites." Choose the option "Add to Favorites" and then click "OK" in the confirmation box. The ATBOnline^® page should now appear in your list of Favorites.

In Netscape, click on the menu item "Bookmarks" and then choose the option "Add Bookmark." No confirmation is necessary. The ATBOnline^® page should now appear in your Bookmarks list.
Can I run ATBOnline^® on any computer?: ATBOnline^® is accessible through any computer connected to the Internet utilizing a web browser. ATBOnline^® is designed to work with Internet Explorer 5.0 (or higher) or versions of Netscape 7.0 with 128-bit encryption.

ATBOnline^® should work with either browser. Note to MAC Users - ATBOnline^® strives to be MAC friendly however we do not offer technical support or assistance for MAC users.
What dial-up speed do I need to access ATBOnline^®?: ATBOnline^® is designed to work with internet connection speeds from dial-up (56kps) or faster.
Which Personal Financial Planning Software packages does ATBOnline^® support?: Our system is designed to support online banking with Quicken (Intuit), QuickBooks, MS Money and Spreadsheet (CSV). Please refer to the Help section in Quicken, QuickBooks, MS Money or Spreadsheet for assistance. You can also refer to the Quicken, QuickBooks or MS Money Support web sites for further information and assistance.